Privacy Policy

At Farmaci Arlinda, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect and, where necessary, disclose your personal information when you visit or use our website, purchase products from us, contact us, or otherwise interact with our services.

We process personal data in accordance with the applicable legislation of the Republic of Albania, including Law No. 124/2024 “On Personal Data Protection”, as amended or replaced from time to time.

By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by law, we will request your consent before processing your personal data for the relevant purpose.

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we process personal data. Any updated version will be published on this page.

What Personal Information Do We Collect?

Depending on how you interact with our website and services, we may collect the following categories of personal data:

• Full name;
• Email address;
• Telephone number;
• Information relating to your orders and purchases;
• Products you have purchased, searched for, or expressed an interest in;
• Information you provide when contacting us by email, telephone, contact forms or other communication channels;
• Information provided when you create or use an account on our website;
• Information necessary to process and deliver your orders;
• Information relating to payments and transactions, where applicable;
• Information you provide when submitting feedback, reviews or other communications;
• Technical information relating to your use of our website, such as IP address, browser type, device information, pages visited and date and time of access;
• Information collected through cookies and similar technologies.

We collect personal information directly from you when you:

• Create an account on our website;
• Place an order or purchase products;
• Complete a checkout or contact form;
• Subscribe to communications or marketing, where applicable;
• Contact us by phone, email or other communication channels;
• Submit a review, question, feedback or other information;
• Browse or interact with our website.

We may also receive certain technical or analytical information automatically when you use our website through cookies and similar technologies.

Why Do We Collect and Use Personal Information?

We may collect, use and process your personal information for the following purposes:

• To provide and operate our website and online store;
• To process, confirm and fulfil your orders;
• To arrange delivery of products to you;
• To communicate with you regarding your orders, requests or enquiries;
• To provide customer support;
• To process payments and maintain transaction records;
• To manage customer accounts;
• To improve our website, products, services and customer experience;
• To understand how visitors use our website and improve its functionality;
• To detect, prevent and address fraud, security issues or misuse of our website;
• To comply with our legal and regulatory obligations;
• To maintain appropriate business and accounting records;
• To send promotional or marketing communications where permitted by law and, where required, with your consent.

We will only process your personal data where there is a lawful basis for doing so under applicable data protection legislation.

Orders and Payments

When you place an order through our website, we need certain personal information in order to process and deliver your purchase.

This may include your name, telephone number, email address and delivery address, as well as information relating to the products ordered.

Where payment is made through a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy and security policies. We do not intend to store complete payment card details on our website unless this is specifically required and legally permitted.

Direct Marketing

Where permitted by applicable law, Farmaci Arlinda may send you information about our products, services, promotions or other information that may be relevant to you.

Marketing communications may be sent by email, SMS or other appropriate communication channels.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.

Unsubscribing from marketing communications will not affect essential communications relating to your orders, purchases, account or other services you have requested.

To Whom May We Disclose Personal Information?

We may disclose your personal information where necessary for the purposes described in this Privacy Policy to:

• Our employees and authorized personnel;
• Delivery and courier service providers;
• Website hosting, maintenance and technical service providers;
• Payment service providers and financial institutions, where applicable;
• IT, security, analytics and other service providers supporting our business;
• Professional advisors, where necessary;
• Government authorities, regulatory bodies or law enforcement agencies where required or permitted by law;
• Other parties where disclosure is necessary to protect our legal rights or comply with a legal obligation.

We require third-party service providers who process personal data on our behalf to take appropriate measures to protect that information and to process it only for authorized purposes.

Transfer of Personal Data Outside Albania

Where personal data is transferred or processed outside the Republic of Albania, we will take appropriate measures to ensure that such processing is carried out in accordance with applicable data protection legislation.

Where required, we will use appropriate safeguards for international transfers of personal data and ensure that the rights of individuals are adequately protected.

Cookies and Use of Our Website

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve performance and understand how visitors use our website.

Cookies are small files stored on your device when you visit a website. They may allow the website to recognize your device and remember certain information about your visit.

Depending on their purpose, cookies may be used for:

• Essential website functionality;
• Shopping cart and checkout functionality;
• Remembering user preferences;
• Website analytics and performance;
• Improving website functionality and user experience;
• Marketing and advertising, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

Security of Personal Information

We take reasonable technical, organizational and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. While we take appropriate measures to protect your personal information, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to websites, services or platforms operated by third parties.

These third-party websites have their own privacy policies and terms of use. Farmaci Arlinda is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites before providing them with personal information.

Your Rights Regarding Personal Data

Under applicable data protection legislation, you may have the right to:

1. Request confirmation as to whether we process personal data relating to you;
2. Request information about the purposes and legal basis of the processing;
3. Request information about the categories of personal data we process and, where applicable, the recipients or categories of recipients;
4. Request access to the personal data we hold about you;
5. Request correction of inaccurate or incomplete personal data;
6. Request deletion of your personal data where permitted by applicable law;
7. Request restriction of the processing of your personal data in circumstances provided by law;
8. Object to certain processing of your personal data;
9. Withdraw consent where processing is based on your consent;
10. Object to the processing of your personal data for direct marketing purposes.

Some of these rights may be subject to legal limitations or exceptions.

To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you believe that your personal data has been processed in violation of applicable data protection legislation, or if you have concerns about how we handle your personal information, you may contact us using the details below.

We will review your complaint and provide a response within the timeframe required by applicable law.

You also have the right to contact the competent Albanian data protection authority if you believe that your rights have not been adequately addressed.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or want to make a complaint regarding the processing of your personal data, please contact us:

Farmaci Arlinda

Website: farmaciarlinda.com

Phone: +355 69 635 0461

Address: Near the Medrese, opposite the Orthodox Clinic, Rruga e Dibrës.