1. General Information

This Return and Refund Policy applies to purchases made through farmaciarlinda.com (the “Website”), operated by Farmaci Arlinda (the “Company”).

Due to the nature of pharmaceutical, healthcare, personal care and hygiene products, returns and refunds may be subject to specific conditions and applicable legislation.

All return, exchange and refund requests must be handled directly at the Farmaci Arlinda pharmacy and in consultation with a member of our staff.

Customers should not send products back independently or arrange a return without first contacting or visiting the pharmacy.

2. How to Request a Return or Refund

If you believe that a product you received is defective, damaged, incorrect or otherwise eligible for return or refund, please visit Farmaci Arlinda and speak directly with one of our employees.

Our staff will review the request and, where necessary, inspect the product and the relevant order information.

Customers may be asked to provide:

• The order confirmation or other proof of purchase;
• The product concerned;
• Information regarding the reason for the return or refund;
• Any other information reasonably necessary to assess the request.

The final decision regarding the applicable return, replacement or refund will be made after the request has been reviewed by the pharmacy staff and in accordance with applicable legislation.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from the product ordered, please contact Farmaci Arlinda and visit the pharmacy as soon as reasonably possible.

Our employees will assess the situation and determine the appropriate solution, which may include replacement, return or refund where applicable.

If the product appears damaged at the time of delivery, customers are encouraged to report the issue promptly and retain the product and its packaging until the matter has been reviewed.

4. Products That May Not Be Eligible for Return

Due to health, safety, hygiene and product-quality considerations, certain products may not be eligible for return or exchange, particularly where their return could compromise their safety or integrity.

This may include, depending on the applicable legislation and the circumstances:

• Medicines and pharmaceutical products;
• Products requiring specific storage conditions;
• Opened or used healthcare products;
• Personal care and hygiene products that have been opened;
• Products with damaged, removed or altered packaging;
• Products that cannot be safely resold due to their nature.

The eligibility of a product for return will be assessed individually by Farmaci Arlinda staff in accordance with applicable legislation.

5. Refunds

Where a refund is approved, Farmaci Arlinda will inform the customer of the applicable refund procedure.

The method and timing of the refund may depend on the original payment method and the circumstances of the return.

For cash-on-delivery orders, where a refund is approved, the pharmacy staff will provide the customer with information regarding how the refund will be processed.

No refund will be issued until the return request has been reviewed and approved where such review is required.

6. Exchanges and Replacements

Where appropriate, Farmaci Arlinda may offer a replacement or exchange instead of a refund.

Any replacement or exchange will depend on product availability and the circumstances of the request.

Customers should discuss the matter directly with a member of the pharmacy staff before returning or exchanging any product.

7. Important Notice Regarding Medicines

For safety reasons, customers should not return medicines or pharmaceutical products by post or courier without prior instructions from Farmaci Arlinda.

If you have a concern regarding a medicine or pharmaceutical product purchased through the Website, please visit the pharmacy and speak directly with our employees.

Our staff will provide information regarding the appropriate procedure based on the product and the circumstances.

8. No Unauthorised Returns

Customers should not send products to the pharmacy without prior contact or approval.

Any product returned without following the applicable procedure may not be accepted or processed.

To avoid delays, please contact or visit Farmaci Arlinda before taking any action regarding a return or refund.

9. Contact and In-Person Assistance

For all return, exchange and refund requests, customers are encouraged to visit Farmaci Arlinda and speak with a member of our staff.

Our employees will assist you in understanding whether the product is eligible for return, replacement or refund and will explain the applicable procedure.

Farmaci Arlinda
Website: farmaciarlinda.com

Phone: +355 69 635 0461
Address: Near the Medrese, opposite the Orthodox Clinic, Rruga e Dibrës.

Last Updated: October 2026